WHAT DOES MY WARRANTY COVER?
At Turtle Wax we test every machine before it leaves the factory and lifetime test every thousandth machine to ensure they will withstand many years of use, long beyond the guarantee period.
All Turtle Wax Pressure Washers have the following parts covered under warranty: Motors, Triggers, Lances, Nozzles, – (TW110, TW120 and the TW135)
HOW LONG DOES MY WARRANTY COVER RUN?
All guarantee periods commence on the date of purchase and are non-transferable.
12 Months* from the date you receive your purchase. That’s 365 days, 8,760 hours, 525,600 minutes or 31,536,000 seconds. 🙂
WHO PAYS FOR THE SHIPPING?
You pay to send the product to us. If your product is found to be faulty we will repair/replace and then cover the costs of returning the product back to you.
ARE THERE ANY EXCLUSIONS?
Unfortunately, we have to have a couple of exclusions at this point. Any item that has been misused is not covered. For the avoidance of doubt, breaking quick connect fitting by forcing the connector without pushing the release button would count as misuse. Any physical damage to a product is also not covered such as dropping, snapping, or kinking cables.
- kinking cables
- Accidental Damage
- Wear and tear
- Improper storage
- Installation or careless handling
- Frost damage/heat damage
- Alteration not carried out or authorised by Karcher approved supplier
- The use of incorrect supply voltage
- Contaminated water supply
- Unsuitable chemicals
WHAT ABOUT LIMITATIONS?
Unfortunately, our legal team insists there are a few limitations of liability with our warranty. We are not liable for any direct or indirect incidental or consequential loss or damages including but not limited to damages for loss of profits, goodwill or any intangible losses, or personal injury or death resulting from the use or sale of our equipment. Unfortunately, we also are not liable for any work performed by any third party referred or recommended by us including but not limited to claims for negligent referral.
HOW DOES THIS AFFECT MY 30 DAY MONEY-BACK GUARANTEE?
It doesn’t. Your 1-year warranty is totally independent of our 30 Day Money Back Guarantee.
If you want to make a warranty claim, you can start the process below. Please try and fill out the fields as best as possible so that we can make sure your claim is dealt with in the best possible way.